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4x Customer Retention with Call Automation and Digital Deflection

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SmartAssist.ai Solution Overview

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Deflect Calls to Virtual Assistant & Digital Channels

Don't frustrate your customer with the traditional IVR maze. Enrich your customer experience with custom digital forms, live and asynchronous chat and voice or text-based virtual agents, build on our no/low-code Kore.ai Virtual Agent Platform. SmartAssist.ai can automate most routine customer issues – with escalation to an agent via cheaper digital channels.
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Scale and Manage Call Deflection Dynamically

No one likes to stay on hold. With SmartAssist.ai, all or a percentage of calls can be deflected to virtual agents and digital channels for live or asynchronous support. Further, deflect different kinds of calls dynamically based on predefined business rules
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Hand-Off to Human Agents for Live Chat

If your customer wants to engage with a live human agent, they don't have to wait in a long call queue or have to repeat themselves all over again. Once a support agent is available, callers automatically get an email or SMS, and a hand-off is enabled from virtual agents to human agents with the full history of the customer interactions.

Benefits of Digital Deflection

Improve First

Improve First Call Resolution

Get Personalized

Get Personalized and Proactive CX

Reduce Customer Wait Times

Reduce Customer Wait Times

Empower Your Support Agent

Empower Your Support Agent

Deploy Five Digital Support Channels at One Go

Deploy Five Digital Support Channels at One Go

Easy Integration with Existing Platform

Easy Integration with Existing Platform

JUNIPER-LOGO

By 2022, 80% of common customer service inquiries will be deflected to virtual agents, reducing interaction costs by 70%.

What Intelligent Digital Deflection Can Do for You

30%

Increase in Full Voice/Text
Automation

50%

Improvement in First
Call Resolution

40%

Deflection to Digital
Engagement

Your Quest for a Complete Omnichannel Contact Center Solution Ends Here

Learn how to empower your customers with Self-Service

Watch Recorded Webinar

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About Kore.ai

Kore.ai is a market-leading virtual assistant platform and solutions partner for the global 2000 companies. Kore.ai has repeatedly won global analyst acclaim and has been positioned as a Leader in Everest Group's ‘Intelligent Virtual Agents - Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020', Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, and IDC Innovators: Conversational AI Software Platforms 2018, among others.

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Manage Your Deflection Experience End-to-End

Configure and customize the entire deflection experience using your existing platform. Deploy low-cost digital channels to save on your operational cost.

Request a Free Demo smartassist

Get started today

Manage Your Deflection Experience End-to-End

Configure and customize the entire deflection experience using your existing platform. Deploy low-cost digital channels to save on your operational cost.

Request a Free Demo smartassist